Quick overview
How NET Genium Support Works
NET Genium support is not a one-off service or a traditional helpdesk. It is a long-term commitment to the stability, evolution, and sustainability of applications that support the day-to-day operations of organizations.
NET Genium is a platform designed for the long-term operation of enterprise applications. Support therefore does not mean reactive problem solving, but a core part of the entire ecosystem — from structured documentation and knowledge resources, through controlled framework updates, to long-term development and stable application operation.
The goal of NET Genium support is to ensure that applications built on the platform can be safely operated, continuously developed, and adapted to change for many years, without the need for regular rewrites or replacement with new systems.
Knowledge and Documentation
Help and Guides
An integrated knowledge base and documentation is an inherent part of the NET Genium platform. It is intended for application administrators, system managers, and advanced users.
The documentation covers:
- core principles of the NET Genium platform,
- working with applications and data,
- user management, permissions, and security,
- advanced framework features and application logic.
Help and guides are not an optional add-on, but a systematically maintained component of the platform, supporting administrator independence and long-term solution sustainability.
Updates and Long-Term Evolution
NET Genium Update
NET Genium Update is a service that ensures the long-term compatibility, security, and continuous evolution of the NET Genium platform.
Through regular framework updates, applications remain:
- compatible with new versions of web browsers,
- prepared for technological changes in servers and operating systems,
- extendable with new platform features and capabilities.
Update is not merely a technical upgrade — it is a guarantee of continuous development and protection of customer investment. It enables applications to be operated long term, without the need for fundamental rewrites or replacement.
Operation, Stability, and Assurance
Long-Term Application Operation
The NET Genium platform is designed with an emphasis on stable and predictable operation of enterprise applications. Support therefore applies not only to the current system state, but also to its future evolution.
This philosophy includes:
- controlled release management,
- backward compatibility,
- separation of production, development, and archival environments,
- long-term management of historical and archived data.
As a result, organizations can evolve and adapt their applications gradually, without risking daily operations or data integrity.
Collaboration and Individual Support
Expert Assistance
In addition to system-level support and documentation, we also offer individual expert collaboration for the development of applications built on the NET Genium platform.
This collaboration may include, for example:
- application architecture consultations,
- application logic design and optimization,
- solving specific scenarios or integrations,
- assistance with extending and optimizing existing solutions.
The goal is not to replace the customer’s own application management, but to provide expert support where it brings clear value.