NET Genium Online - License terms

License Terms of the NET Genium Online Service

These license terms govern the rights and obligations between NetGenium s.r.o., with its registered office at Za Zámečkem 1037/1b, 158 00 Prague 5, Czech Republic, identification number 27092381, tax ID CZ27092381, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Entry 95657 (the “provider”), and the customer who registers and uses an instance of the NET Genium Online service (the “service”).

By registering an instance and confirming the activation link, the customer accepts these terms and enters into a contractual relationship with the provider.

The service is intended exclusively for businesses — the customer may only be a natural or legal person acting in the course of their business activity. By registering, the customer confirms that they meet this condition; the service is not intended for consumers.

Registration and Formation of the Contract

An instance is created through the registration form on the provider's website, where the customer chooses an identifier for their organisation, an e-mail address and enters their company registration number.
The provider sends an activation link valid for 24 hours to that address. Without confirming it, no instance is created and no data is stored.
The instance is created at identifier.netgenium.online and has its own database, separated from all other instances.
One active instance can be registered per e-mail address. Once an instance is deleted, the address becomes available for a new registration again.
The customer is responsible for the accuracy of the data entered during registration and for the security of the administrator credentials sent after activation. We recommend changing the password immediately after the first sign-in.

Scope of the Service

The service includes the NET Genium platform tools for designing and running applications in a browser — edit forms, view pages, the database query designer, the script designer, print templates, reports, access control and change history. The number of applications, forms and records is not limited.

The service further includes:

Building applications with AI — the customer describes in their own words what they need to keep track of and the service creates an application from that description, including forms and view pages. The description of the request and the structure of the resulting application are passed to a language model provider; who that provider is and on what terms is set out in the Processing of Personal Data section.
The MCP server — allows an external AI assistant to be connected to the instance (Claude, Microsoft Copilot Studio or any other tool supporting the MCP protocol). Access is authenticated with a personal MCP token that the customer generates in their instance. A token with read or write permission makes the instance data available to the external tool; a token of a user with administrator rights additionally makes available the description of the structure of the applications of the instance and the knowledge of the NET Genium framework. The customer is responsible for issuing the token, for the scope of its permissions and for storing it securely, as well as for any processing they arrange by means of that tool.

The service does not include the following platform capabilities, which are available only with a full installation of NET Genium:

external functions — custom application logic in C#,
scheduled tasks running on the server,
accompanying Windows services,
importing application groups from another instance,
operation on the customer's own infrastructure and integration with internal systems on the corporate network,
contractual support and guaranteed availability (SLA).

A detailed description of the service is provided on the NET Genium Online page.

Price and Payment by Credit

The first month after the instance is created is free, regardless of the number of users and without entering a payment card.
After the first month, the price is EUR 10 excl. VAT per user and month. The customer chooses the currency in the order — CZK 250, EUR 10 or USD 12 excl. VAT per user and month.
Operation is paid for with credit, where one credit corresponds to one user for one month. The customer tops up the credit with any amount, at any time.
The customer orders the credit inside the instance: they choose the number of credits and the currency, fill in their billing details and complete the payment by card in the Stripe payment gateway. Once the payment succeeds, the credit is added immediately; the customer receives the invoice by e-mail and can also download it from the confirmation page.
The customer enters their payment card details directly in the payment gateway — the provider neither sees nor stores them.
VAT is charged in accordance with applicable law. A customer from another EU member state who provides a valid VAT identification number is not charged the tax and the reverse charge mechanism applies; a customer from the EU without such a number is charged Czech VAT. A customer from outside the EU is not charged Czech VAT.
Credit is deducted once a month on the monthly anniversary of the registration, in the amount corresponding to the number of users on the day of the deduction. Users assigned to at least one user group are charged, together with the administrator account.
Nothing is ever charged automatically to the customer's payment card.
Credit is prepaid operating time. If it does not cover a whole month on the day of the deduction, the remaining credit is converted into the corresponding part of the month and the instance runs until the end of that part.
The current credit balance and the day up to which the instance is paid for are visible inside the instance. The provider notifies the customer by e-mail before the credit runs out.
Once the credit is exhausted, the instance switches to read-only mode. The data remains accessible and operation resumes immediately after the credit is topped up.

Storage Space

The price includes storage space of 5 GB per instance and 2 GB per user. Both the data stored in the database and uploaded attachments count towards this space. Once it is exhausted, the instance switches to read-only mode — the data remains accessible and operation resumes as soon as the customer frees up or extends the space.

Customer Data

The data stored in the instance is owned by the customer. The provider accesses it only to the extent necessary to operate the service, resolve technical problems or provide support requested by the customer.
Instances are operated on European servers and connections to them are encrypted.
The provider performs daily database backups and keeps them for 3 days. The backups serve solely to restore operation after a technical failure — they do not replace the customer's own data exports and give the customer no right to have individual deleted records restored.
The customer can export their data at any time using the standard platform tools — print templates producing XLSX, DOCX, PDF, HTML, CSV and TXT files.
The instance also contains the operational records (logs) the platform creates in it — for example the records of user logons. The customer manages them: the instance administrator can view, download and delete them in Reports. The provider makes no commitment as to how long they are kept; they cease to exist together with the rest of the data when the instance is deleted. A detailed description is provided in the separate guide Reports.

Processing of Personal Data — Data Processing Addendum

Where the customer processes personal data in the instance, the customer is the controller and the provider is the processor. The customer is responsible for the lawfulness of the processing and for meeting the information obligations towards data subjects. This part of the terms constitutes a data processing addendum under Article 28 of Regulation (EU) 2016/679 (GDPR).

Subject matter, nature and purpose of the processing — the provider processes the personal data stored in the instance solely in order to operate the service, i.e. to make the platform available to the customer, to create backups, to resolve technical problems and to provide support requested by the customer.
Duration of the processing — for the term of the contractual relationship until the instance is deleted. After deletion, backups remain available for a maximum of 3 days; the data are then removed from them as well.
Type of data and categories of data subjects — determined solely by the customer through the applications they design in their instance and the data they store in them. The provider neither knows them in advance nor determines them in any way.
Instructions of the controller — the provider processes the data only in accordance with the customer's instructions, which consist of these terms and the configuration of the instance. The provider does not use the data for its own purposes and does not disclose it to anyone other than the sub-processors listed below.
Confidentiality — persons at the provider who may come into contact with the data are bound by confidentiality and have access only to the extent necessary to perform their tasks.
Security of processing — each instance has its own database, separated from all others, connections are encrypted (TLS), access to data is governed by the platform's permissions and user groups, changes to records are recorded in the change history, and the database is backed up regularly.
Notification of breaches — should the provider become aware of a personal data breach, it will notify the customer without undue delay by e-mail, together with the information the customer needs in order to meet its obligations under Article 33 GDPR.
Assistance — the customer exercises data subject rights (access, rectification, erasure, portability) themselves using the platform tools. Where required by the customer's obligations, the provider will offer reasonable assistance, including with a data protection impact assessment.
Erasure on termination — after the contractual relationship ends, the provider deletes the data in accordance with the “Termination of the Service” section. It retains no copies, except for backups that are still running out.
Audit — at the customer's request, the provider will supply the information needed to demonstrate compliance with this addendum.

The customer grants the provider a general authorisation to engage the sub-processors listed in the following table. The provider imposes on them the same obligations as those arising from this addendum and remains responsible for their performance. The provider will notify the customer by e-mail at least 30 days in advance of any intended change of sub-processor; should the customer object, they may stop using the service before the change takes effect.

Sub-processor	Purpose	Location and transfer mechanism
MasterDC s.r.o., company ID 26277557	hosting of the instances and of the website	data centres in Prague and Brno — European Union
Microsoft Ireland Operations Limited	Microsoft Copilot Studio — building applications with AI	environment within the EU Data Boundary; during periods of peak load the model may run outside the EU — standard contractual clauses under Commission Decision (EU) 2021/914
Microsoft Corporation	Bing search in the agent's features; governed separately by the Microsoft Services Agreement	USA — certification under the EU-US Data Privacy Framework
Anthropic PBC	fallback language model, engaged only when Copilot Studio is unavailable	USA — standard contractual clauses under Commission Decision (EU) 2021/914

The language model sub-processors are engaged only when the customer uses the AI application-building feature. They receive the description of the request entered by the user and the structure of the resulting application (table and column names) — not the records stored in the instance. Under the contractual terms of both providers, the submitted content is not used to train their models.

Obligations of the Customer

The customer undertakes not to use the service to:

store or distribute content that infringes legal regulations or the rights of third parties,
disrupt the operation of the service, circumvent its security measures or attempt to access the data of other instances,
make the service available to third parties for a fee as the customer's own service.

The customer is responsible for the conduct of all users created in their instance.

Availability and Liability

The provider makes reasonable efforts to keep the service continuously available but does not guarantee availability — the service is provided without an agreed service level (SLA).
Operation may be interrupted by necessary maintenance, framework core updates or circumstances beyond the provider's control. Planned outages are announced in advance by e-mail.
The provider is not liable for damage caused by loss of data, interruption of operation or lost profit. The provider's liability is in any case limited to the amount of credit consumed over the last twelve months.
The provider is not liable for the functionality of applications designed by the customer in their own instance, nor for the accuracy of the data stored in them.

Duration of the Contract

The contractual relationship arises when the activation link is confirmed and is entered into for an indefinite period. It is not bound by any notice period or minimum subscription term — the customer ends it as described in the “Termination of the Service” section, that is by no longer topping up the credit or by requesting the deletion of the instance.

Termination of the Service

The customer may stop using the service at any time simply by not topping up the credit. No notice is required and no further payment becomes due.
Unused credit is not refunded; it remains available for resuming operation later.
To have the instance and its data deleted, the customer writes to info@netgenium.com. The provider complies with such a request without undue delay, no later than within 5 business days; the data disappears from the backups within 3 days at the latest.
The provider may delete an instance twelve months after it switched to read-only mode, having given the customer at least 30 days' notice by e-mail.
The provider may terminate the contractual relationship immediately in the event of a serious breach of the customer's obligations listed above.

Moving to a Full Installation

NET Genium Online and a full installation of NET Genium are built on the same framework. If the customer asks to move, the provider transfers the entire database of the instance into the full installation — applications and stored data continue unchanged. The terms of a full installation are subject to a separate agreement.

Changes to These Terms

The provider may change these terms, in particular in response to the development of the service or of legal regulations. Changes are announced to the customer by e-mail at least 30 days before they take effect. If the customer does not agree with a change, they may stop using the service before the effective date, as described above.

Final Provisions

The contractual relationship is governed by the law of the Czech Republic.
Unless agreed otherwise, the courts of the Czech Republic have jurisdiction over any disputes.
Please send any questions about these terms to info@netgenium.com or to the provider's data box with ID 2hmpzpe; further contact details are listed on the contact page.

This is version 1.0 of the license terms, effective from 12 August 2026. The provider archives previous versions of the terms and will send them to the customer on request at info@netgenium.com.