For the Slovak branch of Komerční banka we built an application that communicates with the electronic mailboxes of the Slovensko.sk portal and manages the processing of messages from Slovak authorities.
Electronic mailboxes
The application is certified by the National Agency for Network and Electronic Services (NASES). Inbound messages are sorted in the application manually or automatically by department and passed on to the responsible parties for processing. The application supports teamwork between users in preparing replies to inbound messages. Replies are approved in the application using predefined procedures. The message lifecycle ends with archiving and shredding. Want an application built around your own processes? Create a free instance.
Implemented functions and modules
- Communications interface for electronic mailboxes
- NASES certification
- Receiving messages
- Timestamps for inbound messages – electronic archive
- Defining workflow for processing messages
- Automatic sorting of inbound messages
- Support for teamwork in processing messages
- Archiving and shredding of messages in compliance with the requirements of the National Archive
Project results
- Communication with electronic mailboxes certified by NASES
- Inbound messages sorted automatically by department
- The whole message lifecycle from receipt to archiving and shredding in one application
Basic characteristics of the company
Komerční banka a.s. is the parent company of KB Group with commercial activities in the Czech Republic and Slovakia. It is part of the international Société Générale Group, one of the leading banking groups in Central and Eastern Europe. The “Electronic mailboxes” application was supplied for the foreign branch of Komerční banka in Slovakia – Komerční banka a.s., pobočka zahraničnej banky.
- Website:
- www.kb.sk
- Field of activity:
- Provision of banking services
- Launched:
- 2017
- Implemented solution:
- Electronic mailboxes