For the Post Office of Exchange Prague 120 we built an application that unifies the entire clearance of packages from abroad – from notifying recipients through customs declarations to releasing packages. During the Christmas season, up to 200 people work with it.
Clearance of packages from abroad
Putting NET Genium into place unified the environment for all matters handled by the Post Office of Exchange Prague 120 – from receiving information about packages from abroad through communicating with recipients and representing them in customs procedures to dispatching packages to the Czech Post distribution network. The application sped up customs clearance significantly and the web forms available directly to recipients simplified communication with them. It saved employees time as well as a large volume of documents that no longer need to be printed and are kept in electronic form instead.
Implemented functions and modules
- Packages
- Receiving electronic data about packages from abroad
- Processing packages – storage, customs clearance, release for pick-up or dispatch
- Electronic handover of documents between departments
- Scanning documents for packages
- Customs declarations
- Electronic communication with the customs authorities – import, export and transit
- Customs declarations under the special procedure including IOSS
- Automatic rule checks before messages are sent to the customs authorities
- Goods checks against TARIC with calculation of duty and VAT and automatic creation of documents
- Notification
- Automatic generation and management of notification texts
- Sending notifications by e-mail and SMS
- Automatic assignment of replies to recipients and packages
- Web forms for recipients
- Address book – recipients, registered participants and address verification against a list of streets and municipalities
- Warehouse
- Receiving and releasing packages from shelves and from an automated storage system
- Stocktaking
- Warehouse stock overview
- Service window
- Customer care at the service window
- Handing out packages
- Printing documentation
- Finance
- Fee cards and cash receipts
- Card payments
- Invoicing for legal entities connected to the ERP system
- Price list
- Statistics
- Processed e-mails, notifications and declarations
- Warehouse receipts and releases
- Work productivity
Project results
- All matters of the post office of exchange unified in a single application – from receiving information about packages to dispatching them
- Faster customs clearance and simpler communication with recipients through web forms
- Less work and paperwork – documents are no longer printed and are kept electronically
- Package flow and employee productivity monitored in real time using statistical overviews
Basic characteristics of the company
Česká pošta (Czech Post) is one of the largest employers in the Czech Republic. The NET Genium application is in operation at the Post Office of Exchange Prague 120, located on Plzeňská street. This post office mainly handles packages sent to the Czech Republic from other countries.
- Website:
- www.ceskaposta.cz
- Field of activity:
- Postal services
- Launched:
- 2013
- Implemented solution:
- Notification and customs declarations
“The NET Genium application has saved us a great deal of work and paperwork. Statistical overviews allow us to monitor the smooth flow of packages through the post office of exchange and employee productivity in real time.”
Miloslav Pohunek
Operations of the Post Office of Exchange Prague 120