We help CAR-BACK fully digitize its processes in several independent areas – stock audit, car acceptance and collection services.
Stock audit
Cars at car dealerships are mostly financed by loans. Financing companies provide CAR-BACK with lists of cars that are currently financed. Based on these lists, an operator schedules stock audits at dealers for individual technicians. On site at the dealer, the technician checks the presence of the cars and, where applicable, other documents relating to the cars. An audit protocol is created on site and the state of the car stock is recorded.
Implemented functions and modules
- Import of data with lists of financed cars
- Tool for creating the technicians' schedule
- Native application for performing audits and taking photos of cars or documents
- Generating audit protocols
- Evaluation of long-term presence or absence of cars at the dealer
Return of cars after leasing
At the end of an operating lease (or loan), the condition of the car is checked, any damage is documented and repairs are priced before the financing company takes the car back. The whole process starts with importing data from financing companies several months before the lease contract ends. Car operators are contacted and can book an appointment for the inspection and handover of the car via the website. Technicians' shifts are scheduled according to the acceptance calendar at individual locations. Depending on the car type and the financing company, a checklist with the inspection procedure is loaded into the technician's tablet. The technician documents the condition of the car, including all damage. The damage is priced by an expert and passed to the financing company to close the financing of the car.
Implemented functions and modules
- Dynamically configurable car inspection process according to the financing company
- Car database – history by VIN
- Client zone – booking of the acceptance date, record of car return
- Creating a car inspection record
- Access for experts, dealers and the administrator
- Insertion of an expert opinion
- Overview of completed car acceptances
- Billing of completed car acceptances
- Adding an account, creating and completing an acceptance and taking photos on a mobile device
- Automatic sending of notification e-mails
- Communication with the financing company
Debt collection
CAR-BACK also operates as a collection agency. It receives lists of receivables from financing companies. The receivables are processed in the application and a schedule of communication with the debtor is planned for them. Protocols are created throughout the entire process and then handed over to the financing companies.
Implemented functions and modules
- Import of data from financing companies with repayment schedules and payments
- The collection specialist prepares collection plans and communicates with debtors through the application
- The application generates an up-to-date overview of the status of loans
- Reports on individual collection cases are handed over to financing companies
Project results
- The introduction of NET Genium brought a clear system for entering and recording vehicle checks at partners
Basic characteristics of the company
Since 2004, CAR-BACK, spol. s r.o. has focused mainly on comprehensive services for leasing companies in the Czech Republic and the Slovak Republic. It carries out inventory audits in various areas (e.g. checks of pre-financed vehicles, stock inventories, company directory), checks of clients' creditworthiness and out-of-court debt collection, and provides partners with vehicle valuation, expert opinions and sales at in-person or online auctions.
- Website:
- www.car-back.cz
- Field of activity:
- Professional services for leasing companies
- Launched:
- 2019
- Implemented solution:
- Application for recording inspections and returns of cars