I created a new record/edited an existing record, but nothing happened as a result.

Make sure you have saved the entry properly, using the “Save” button. It is possible that the record could not be saved due to not filling in the required fields or entering incorrect values. In this case, the form will remain active and you should see a warning message about not saving the record.


I don't see any data in the view table, but I'm sure the data is in the system. / Not all data is displayed in the view table.

Make sure you are working with the correct table. Some spreadsheets have built-in sorting filters (such as “Outstanding Issued Invoices”). If you're sure you're viewing the correct table, see if a text value is entered in the search box. If so, delete it. Next, move the mouse cursor to the table header and check that the active user-defined filter is not enabled on the table. If so, cancel it.


Not all data or all records columns were exported when exporting data from the view table.

If you export insufficient data, check that no text value is entered in the search field, then move the mouse cursor to the table header and see if the active user-defined filter is enabled in the table. If all columns of data have not been exported, re-export and check “all columns”.


I was logged out of the system without warning.

If the system detects that no activity has been reported from your account for 8 hours, it will automatically log you out. If this is not the case for you and your problems persist, please contact your system administrator.