Online software for customer relationship management that meets the requirements of ISO 9001:2009
- All information central database about customers, suppliers, business partners, etc.
- United working environment designated for communication between employers and customers
- Important terms and working results planning and sharing
- Quick and convenient searching
- Repository of sources designated for identifying customers’ needs and strategic planning
Moduls
Address book
- Companies and contact persons address book
- Connection with ARES database
- Quick searching for addresses on mapy.cz and Google server
- Call centrum – identifying incoming calls and searching callers
Documents
- Quotes, orders, contracts or other types of document records
- Sending documents quickly by e-mail
Activities
- Planning tasks, meetings, conferences and training
- Synchronization between calendar and Outlook
- Records of e-mail and fax messages, phone calls
- Monitoring activity and costs expended
- Sending quick information about activities by e-mail
- Sending and receiving e-mail messages
Campaigns
- Planning marketing campaigns
- Creating marketing lists
- Quickly sending newsletters or mass e-mails
- Monitoring costs and revenues for marketing campaigns